Refund policy
Change of mind: your 14-day right to cancel
You may cancel your order within 14 days of the day you, or someone you nominate, take physical possession of the goods. No reason is required.
To cancel, email hello@speediance.co.uk with your order number and a statement that you wish to cancel, or write to the address below. Your cancellation takes effect the day you send it.
Send the machine back, or make it available for collection, within 14 days of telling us.
Return shipping
For change-of-mind returns you bear the direct cost of returning the machine to our service centre. These machines cannot be returned by post, so the cost depends on where you are. Estimated maximums:
| Destination | Estimated maximum |
|---|---|
| Mainland UK | approx. £300 |
| Scottish Highlands and Islands, Northern Ireland, Isle of Man, Channel Islands | approx. £800 |
We confirm the actual figure in writing before booking anything, and deduct it from your refund. You are welcome to arrange the return yourself instead if you can do so more cheaply.
Your original delivery charge is refunded, up to the cost of our standard delivery option. If you chose premium delivery, we refund the standard rate.
Packaging
Keep your original packaging until you are certain you are keeping the machine.
The machine must be returned in its original packaging, or in equivalent protective packaging that will get it to us safely. These machines are heavy and travel by pallet freight. Equivalent protection means:
- Machine secured to the original pallet or an equivalent freight pallet
- A rigid outer box or crate fully enclosing the machine
- Rigid board with foam or cushioning over the screen face and outer surfaces
- All accessories and every other item from your order boxed and secured to the same pallet
We do not supply replacement return packaging. If the original has been discarded, you will need to arrange equivalent protection; for a machine of this weight we recommend a commercial freight-packing service.
If a machine reaches us damaged, or has lost value, because it was not adequately protected, we may deduct the amount of that loss.
Send us photographs of your packed pallet before dispatch and we will confirm it is adequate or tell you what to change.
What comes back
The machine and every item supplied with your order, including all accessories and attachments. Missing items will be reflected in your refund.
Collection
The machine weighs over 90kg and our standard collection is kerbside only. Our driver cannot enter your property or move the machine for you. If getting it to the kerb is not practical, contact us before booking and we will quote for a two-person collection.
Inspection
We inspect every returned machine on arrival and may deduct for any actual reduction in value:
- Scratches, dents, scuffs, cable fraying or upholstery damage
- Damage caused during installation, moving or transport
- Missing accessories, components or fixings
- Transit damage caused by inadequate packaging
- Soiling, staining or odour requiring more than routine cleaning
There is no usage fee, restocking fee, administration fee or handling fee on a cancellation. Deductions are assessed individually and are often nil. Setting the machine up and training on it during your cancellation period is normal examination and is not deducted for.
Where we propose a deduction, you will receive photographs, a written condition report and the calculation before anything is deducted, and you may challenge it.
Your refund
We refund within 14 days of being informed of your cancellation, to your original payment method, at no charge.
If you are arranging the return yourself, we may hold the refund until the machine reaches us or you send evidence of dispatch, whichever is first. Where we have offered to collect, we refund within 14 days of your notice regardless.
Your bank may take a few further days to display it.
Returns after the cancellation period
There is no automatic right to return a machine after 14 days. We may accept one at our discretion, subject to:
- Machine complete, undamaged and in fully resaleable condition
- Returned in its original packaging
- Return shipping payable at the rates above
- Restocking fee of 10% of the purchase price
- Any further reduction in value identified on inspection
We confirm the total deduction in writing before anything is arranged, and you are free to decline.
This does not affect your cancellation rights above or your rights under the Consumer Rights Act 2015 below.
If something is wrong with your machine
These rights are separate from, and additional to, your right to cancel.
Within 30 days of delivery. If the machine is faulty, you have the short-term right to reject it for a full refund.
After 30 days. You are entitled to a repair or a replacement. If a repair or replacement is not possible, or is not carried out within a reasonable time and without significant inconvenience to you, you are entitled to a price reduction or to reject the machine.
Burden of proof. For the first six months after delivery, a fault is presumed to have been present at delivery unless we can show otherwise.
Costs. Where a machine is faulty, damaged on arrival or not what you ordered, we pay all return and replacement shipping. No return charge, no deductions. If you no longer have suitable packaging, contact us and we will arrange it at our cost.
Damaged on arrival? Tell us as soon as you can, with photographs.
Warranty
Every machine bought directly from Speediance United Kingdom carries a 2-year warranty, in addition to your legal rights. Full terms, coverage and exclusions are set out in our Warranty.
Commercial use
Our warranty covers personal and household use only.
If you intend to use the machine in any non-domestic setting, contact us at hello@speediance.co.uk. This includes hotels, gyms and fitness studios, cruise ships, personal training and coaching businesses, clinics, offices, residential building facilities, schools and any other commercial or shared-use environment.
Commercial use requires a separately arranged commercial warranty agreement. Machines used commercially without one are not covered.
Purchases made in the course of a business are not consumer contracts, so the 14-day right to cancel and the Consumer Rights Act protections described above do not apply. Business purchase terms are agreed separately.
Refund timing
| Situation | Refunded by |
|---|---|
| Cancellation, we collect | 14 days after you tell us you are cancelling |
| Cancellation, you return | 14 days after it reaches us, or you evidence dispatch, whichever is earlier |
| Faulty or incorrect machine | 14 days after the machine reaches us or rejection is agreed |
All refunds go to your original payment method. We never charge a fee for issuing a refund.
Complaints
Contact us at hello@speediance.co.uk and we will do our best to resolve the matter.
If we cannot reach a resolution, you can contact the Citizens Advice consumer service or your local Trading Standards service for independent advice.
How to notify us
Email hello@speediance.co.uk with your order number and let us know you wish to cancel. You do not need to use a particular form or wording. We will confirm receipt and set out the next steps.
Contact
Returns, cancellations and complaints: hello@speediance.co.uk
Telephone: +44 1234 943 989
FUTURE MVMT LIMITED · 86-90 Paul Street, London, England, EC2A 4NE · Company No. 15854038