This order has
Order
In transit Tracked Delivery

Your parcel is
on its way.

This delivery is going by courier, so you can follow it the whole way. Use the live tracking link below for the latest updates.

Estimated deliverySee carrier tracking
Tracking numberSee carrier
CarrierCourier
At your local depot Freight Delivery · Large Equipment

Your equipment is
almost there.

Larger items like the Gym Monster and Velonix travel by pallet freight rather than standard courier, and are delivered by a specialist delivery company. Here's exactly what happens next.

Current stageArrived at depot
Next stepWe call to book you in
Typical timing2-3 business days
Progress

Where your parcel is

Ordered
—
Dispatched
—
In transit
Now
Out for delivery
See carrier
Delivered
TBC
How pallet delivery works

The stages of your delivery

Pallet freight doesn't have live courier tracking. Instead it moves through these stages. We'll keep you updated by phone and email at each step.

Order confirmed
We received your order and began preparing your equipment for dispatch.
Dispatched from warehouse
Your items left our warehouse on a pallet with our freight partner, bound for your local depot.
Arrived at your local depot
Your pallet has reached the depot nearest you. From here, a local team takes over for the final delivery.
We call to book your slot
Within 2-3 business days (Mon-Fri) the depot will phone you to arrange a delivery date and time window that suits you. Please keep your phone handy.
Delivery booked
Once you've agreed a slot, you'll receive confirmation of the date and your time window.
Out for delivery
On the day, the delivery company loads your equipment and heads your way.
Delivered
Your equipment arrives and is placed according to the service level for your order (see below).
No tracking number yet? That's normal. Pallet deliveries aren't trackable like courier parcels. The best sign of progress is our booking call. Once your slot is set, you'll know your delivery day.
On delivery day

How your equipment is delivered

The level of service depends on your location and the item. The team will confirm what's included when they call.

Kerbside

The delivery company brings your pallet to the kerb. You arrange moving it inside from there, so you'll need help on the day.

Room of your choice

Where booked, the delivery company carries your equipment to the room you want it set up in.

Choosing kerbside? Arrange help. Your boxed equipment weighs around 110kg and is left at the kerb, so please have 2-3 strong people on hand on delivery day to move it inside.
Signature on delivery. Someone aged 18+ needs to be present to sign. Let us know on the booking call if access is tricky (narrow doors, stairs, parking restrictions) so the delivery company can plan ahead.
Free with your order

Book your free personal demo

Get the most from day one. Book a free one-to-one session with one of our specialists to learn how your machine works, get set up properly and ask any questions. It's included with your purchase, at no extra cost.

Book your demo
Before it arrives

Preparing your space

A few minutes now makes delivery and setup day smooth.

Measure your accessCheck doorways, hallways and any tight turns or stairs the equipment must pass through.
Clear the route & the spotMove obstacles between the entrance and where your equipment will live so the team has a clear path.
Sort out parkingThe vehicle needs to stop close by. Flag any permit zones or restrictions on the booking call.
Have someone homeAn adult (18+) needs to be present to take delivery and sign for large items.
Questions

Frequently asked

Why doesn't my large item have a tracking number?
Large equipment ships by pallet freight rather than standard courier, so it isn't tracked parcel-by-parcel. Instead it moves through the stages shown above, and the depot calls you to arrange delivery once your pallet arrives locally.
When will you call to book my delivery?
Usually within 2-3 business days (Monday to Friday) of your pallet reaching the local depot. Please keep your phone handy. If they can't reach you it can delay your slot.
My order has both small and large items, will they arrive together?
Usually, yes. When small and large items are part of the same order, the smaller items are normally packed on top of the pallet and arrive together. If you ordered them separately they may ship separately. You'll know it's a separate shipment if the smaller order has its own tracking number.
Can I choose where the equipment is placed?
It depends on the service level for your order and your access. Options are kerbside or room of your choice. The team will confirm what's included when they call to book you in.
What if I miss the delivery or booking call?
No problem, just reply to your shipping email or contact us below and we'll help rearrange.
What if I'm not home when my parcel arrives?
The courier will either leave it in a safe place, with a neighbour, or take it to a local pickup point. You'll get a card or notification telling you where. You can also reschedule directly on the carrier's site.
Can I change my delivery date or address?
Yes, once your parcel is in transit you can manage the delivery date, leave-safe instructions or redirect it using the live tracking link above on the carrier's site.
My order has both small and large items, will they arrive together?
Usually, yes. When small and large items are part of the same order, the smaller items are normally packed on top of the pallet and arrive together. If you ordered them separately they may ship separately. You'll know it's a separate shipment if the smaller order has its own tracking number.

Still need a hand?

Our UK team is happy to help with anything about your delivery.

Email us Call 01234 943 989